FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Tenancy Agreement
When will I receive the tenancy agreement?
Our tenancy agreements are all online and will be sent to you immediately after booking confirmation.
What is the tenancy agreement?
The tenancy agreement is a legal document between the Student Residence Hall (landlord) and the student (tenant). The tenancy agreement sets out clearly defined rules of the Student Residence Hall and the obligations of the Landlord and Tenant. This is a useful and important document. If there are any disputes both parties will refer to the tenancy agreement.
How long is the tenancy agreement?
Typical tenancy agreement is for 12-month period. You can rent a room at Student Residence Hall for a non less than 5-month period.
When filling out the registration form, select the start date of the rental term. You can choose any day of the month to start the rental term, but in any case, the rental term will end on the last day of the selected month.
Can I extend my tenancy?
YES. If you would like to extend your tenancy you must notify Student Residence Hall as early as possible to ensure your room has not been let to someone else.
Can I cancel my tenancy agreement?
Please see our Reservation & Cancellation policy.
When can I move in?
You can move in at any time after 2 pm on the tenancy start date. Please note that all dates are mentioned in the tenancy agreement. Check-out time is 11 am.
Can I declare my residency in Student Residence Hall?
Yes, you can declare your residency here.
What if my plans change and I want to check-out before my departure date ?
You may check-out before your departure date. However, following the the rental agreement, if you terminate before the end of your tenancy, an early termination fee might be applied.
FAQ'S
Facilities
What internet service do you provide?
We provide a 200 Mbps connection.
We expect that our tenants will follow the fair and acceptable usage policy. Wi-Fi zone is all over the facilities and in the rooms.
Can my guests live in my apartment?
NO. Our rooms are intended for one person. Students must have their overnight guests signed in with Student Residence Hall staff. You will be charged for your overnight guest. A permanent guest over a longer period is not wanted.
My friends are coming to visit me, is it ok?
YES. If you want to invite guests, you are allowed to do that as long as they are guests and do not live permanently on the premises. Tenants are expected not to have guests on the premises after 11 PM. Tenants receiving the guests shall be fully responsible for their behaviour and actions both in the room and in the common areas. Parties are not allowed here.
Are pets allowed in the room?
NO. Pets are not permitted.
How secure is the building?
Your safety and security is of utmost importance to us. You will be given a personal entry card which will give you access to the building. We do have live CCTV cameras in common areas, entry zone and backyard.
Can I cancel my room?
Please see our Reservation & Cancellation policy.
Can I smoke in my room or in the building?
NO. Smoking or vaping are strictly prohibited on Student Residence Hall premises. If you will not follow the non-smoking & non-vaping policy the penalty of a 250 euro be applied.
What comes with the room? What do I need to purchase before I move in?
All the rooms at Student Residence Hall are fully furnished but you will need to bring your personal belongings (bedding, towels, cooking appliance).
Are bedding and dishes provided in the Student Residence Hall?
Do I need to move my belongings out the room during the university holidays?
NO. You will only need to move out your belongings on the tenancy end date. During the term of the tenancy the room is for your use only.
If you wish we can store you belongings for an additional price during summer holidays.
Is there a place to study in the Residence?
Yes, there is a quiet study room where tenants can study.
Are parties allowed?
NO.
What do I do if my neighbors are making loud noises and disturbing my sleep?
If you experience any inconvenience with other tenants, please first contact the neighbor to address the issue directly. If this does not resolve the matter, contact Student Residence Hall staff.
FAQ'S
Payment
Do I have to pay booking fee / deposit?
In order to secure the room reservation you are required to pay a booking fee of two months room rent amount. Your booking fee converts to deposit once your tenancy commences. The deposit is refundable at the end of your tenancy, unless any deductions for damage or charges have been made. The landlord may deduct from your deposit the amount of any arrears of rent, or costs, expenses, losses or damages sustained by the landlord as a result of any breach of the tenancy by the tenant.
When do I need to pay my first rental instalment?
We offer different installment types:
- If you pay your annual accommodation fee fully in advance you can receive a 5% discount. This option will be made available to you when you make your 12-months rent payment before the start of your tenancy. Please inform us if you are ready to use a 5% discount opportunity and we will process the invoice with discoun
- 2 (two) Installments (1st instalment prior to the tenancy start date). You can receive a 2% discount for paying your 12-month accommodation rent by two instalments when the 1st payment is made prior to the tenancy start date. Please inform us if you are ready to use a 2% discount opportunity and we will process the invoice with discount.
- Monthly Installments (1st payment shall be made prior to the tenancy start date, other payments should be paid at the beginning of the month during the accommodation period). You receive no discount if you pay your accommodation rent monthly.
What does the monthly rent cover?
The rent covers your room, use of the communal space and all utility expenses such as electricity, heating, water, internet connection.
Can I change my room?
If you wish to change rooms after the start of the tenancy agreement a 50 euro administration fee will be payable.
How do I pay my rent?
We accept payments by transfering money to our bank account on a termly basis or you can pay everything upfront. We accept credit cards.
How should I pay rent if I don't live in Lithuania and don't have a lithuanian bank account?
You can pay your rent by transfering the money to our bank account. We are accepting credit cards.
FAQ'S
Payment
Do I have to pay booking fee / deposit?
In order to secure the room reservation you are required to pay a booking fee of two months room rent amount. Your booking fee converts to deposit once your tenancy commences. The deposit is refundable at the end of your tenancy, unless any deductions for damage or charges have been made. The landlord may deduct from your deposit the amount of any arrears of rent, or costs, expenses, losses or damages sustained by the landlord as a result of any breach of the tenancy by the tenant.
When do I need to pay my first rental instalment?
Deposit fee is charged upon booking your reservation. The first invoice is issued not later than on the first day of the tenancy. All other invoices will be send to you before the first day of the month.
We offer different installment types:
- If you pay your 12-months accommodation fee fully in advance you can receive a 5% discount. This option will be made available to you when you make your 12-months rent payment not later than on the first day of your tenancy.
- Two installments (1st instalment prior to the first day of tenancy start, second – after 4 months of tenancy). You can receive a 2% discount for paying your 12-month accommodation rent by two instalments.
- Monthly Installments (1st payment shall be made prior to the tenancy start date, other payments should be paid the first day of the month during the accommodation period). You receive no discount if you pay your accommodation rent monthly.
What does the monthly rent cover?
The rent covers your room, use of the communal space and all utility expenses such as electricity, heating, water, internet connection.
How do I pay my rent?
We send rent invoices to the email address provided in your booking before the first working day of each month. Our tenants may use online payments via a secure payment system, which accepts credit cards. Also, we accept payments by transferring money to our bank account on a termly basis or you can pay everything upfront.
Please note that the tenant shall cover the costs of bank transfer or card service.
How should I pay rent if I don't live in Lithuania and don't have a lithuanian bank account?
You can pay your rent by credit / debit card using secure payment system on our website or by transferring the money to our bank account.
Please note that the tenant shall cover the costs of bank transfer or card service.
Can the deposit be used for the rent?
NO. The deposit can not be used for your rent. Deposit is refundable at the end of your stay unless any deductions for damage or charges due.